Oldham’s Helpline & Response Service gives residents the freedom to live independently and enjoy the comforts of their own home, safe in the knowledge that help, advice or reassurance can be provided quickly in an emergency situation. The MioCare Group are very proud to deliver this service across the borough.

Recently, customers were contacted about a potential price increase – a letter from the Service Manager was sent out to all customers in January 2022 with the feedback deadline set for 16th February 2022. In total, 805 people responded to the Service Manager’s consultation letter.

We would like to thank everyone that contributed feedback. In answer to the question – “To what extent do you agree or disagree with the proposal to increase the weekly charge of the Helpline and Response service?”72% of respondents agreed or strongly agreed.

Having reviewed the responses, a decision has been made to increase charges by 50p per week for each level of service.

Up until this point we have been able to hold Helpline and Response charges since 2015, meaning no increase for 7 years. For clarity, the new charges are as follows:

  • Bronze Level Service – £2.50 per week
  • Silver Level Service – £5.50 per week 
  • Gold Level Service – £7.00 per week 

While some were understandably disappointed to see an increase in charges, we received an overwhelming amount of positive feedback and compliments with an understanding of the proposed 50p per week rise in price.

We wanted to share some of the feedback we received:

  • “You have always been there for me and my husband. A truly good service, well-worth the price rise. Thank you.”
  • “The service is worth every penny for the peace of mind, knowing that help is always on hand if needed. Thank you to everyone involved.”
  • “We are very fortunate to have this service in Oldham. When you are older and live alone it gives you confidence that help will come if necessary. Please keep this service going – the cost is worth it.”

[Click HERE to download the above two-page leaflet as a PDF] 

For more information about Helpline & Response Service and to apply now, visit Oldham Council’s website, email info@miocare.co.uk or call 0161 770 5189 to talk to one of our friendly team.