Coronavirus: A message from Karl Dean, Managing Director of the MioCare Group...

Since my last update, so much has changed due to the incredibly dynamic situation so I wanted to get in touch to give you some information regarding where we’re at in terms of our response to the Coronavirus (COVID-19).

Firstly, I want to put on record again my thanks to our dedicated and hard-working staff. It has been a very challenging time for all and the virus has impacted in a number of ways. The effort up to this point has been nothing short of heroic as we navigate our way through this crisis – the likes of which has never been seen in our lifetime.

Throughout the last month and going forward, the management team’s number one priority was and is to maintain essential services for those people who rely on us to keep them safe. If, as you read this, that applies to you or someone close to you, please know we’re doing our utmost to make the right calls day in, day out. This has been incredibly challenging as the Coronavirus situation is fast-moving, with information and guidance being updated daily. We’ve introduced a range of measures to help us manage and coordinate our response. I won’t go into too much detail but we now have daily management meetings, have moved to seven-day working for the management team, implemented weekend escalation calls and doubled the management on call resource at weekends.

MioCare has very much been part of the Oldham system’s response to this crisis and we're playing a critical role in the new ways of working, developing and delivering new pathways with our partners who we've received incredible support from. We have made a huge amount of progress in a very short time.

We’ve also postponed or cancelled all non-urgent meetings and events, used the technology we have available to us and requested that non-essential staff work from home for the time being in order to keep people safe and well. In addition all staff who have been identified as being in a vulnerable group have been encouraged to work from home. We’re doing our best to keep our employees and service users updated and have created dedicated information resources.

We’ve had to make some decisions in relation to service delivery and have had to do some things differently. These decisions aren’t taken lightly, and always have people’s wellbeing in mind.

They have included:

  • Providing the required Personal Protective Equipment (PPE) to all staff in line with current Public Health England (PHE) guidance.
  • Re-configuring the Wellbeing sites (Chadderton Hall Park and Grassroots), MILES@Ena and Hunt Lane Respite to become outreach / welfare services
  • Redeploying staff to maintain essential services
  • Introduced social distancing measures in all workplaces where possible

The virus is impacting on all of us, both in our personal and professional lives. I know it’s a scary time and everyone is understandably concerned. Not only about their own health and wellbeing but crucially, the health and wellbeing of those we love and care for. We are all doing our very best to make sure we look after our staff and they look after themselves.

If you want to contact us about anything in relation to the MioCare Group’s response to the Coronavirus then please email or alternatively ring us on 0161 770 8777 and our team will be happy to receive your call.

Just to reiterate – I couldn’t think of a better team to be part of than the MioCare Group as we tackle these challenges. I’m very grateful for the support people in this family show each other time and again.

Thank you and take good care.

Best wishes,

Karl Dean, Managing Director of the MioCare Group