Our Helpline & Response Service is crucial for many people living across the borough of Oldham.

It is especially crucial to many of our older neighbours who want to remain independent but safe in the knowledge that help will be there when it’s needed.

As we approach Christmas Day each year, we make sure that we're in touch with every person that has Helpline installed in their home. That's approximately 4000 people.

We give every Helpline customer our best wishes, and it's important to remind them that our service continues to run 24 hours-a-day, 365 days-a-year including right the way through the festive period.

As we wish people a Merry Christmas and a Happy New Year, our team can also signpost residents to any further support they might need, whether that's from a voluntary, community or  health care organisation.

The cost-of-living continues to be an issue for many, as energy and food prices remain high. With that in mind, we are using the advice within Oldham Council's #WeCanHelp campaign to direct people to the right support, should they need it.

Many of the people we're calling live alone, which is often a big reason for them having Helpline installed in the first place. Some are active and connected, but some have more limited support networks. A call from us is a helpful reminder, in case an emergency situation does arise. It’s also reassuring that there are people out there that care and that there is connection to a community outside the immediate surroundings of home.

We're grateful to the Leader of Oldham Council Cllr Arooj Shah and Chief Executive Harry Catherall who visited our call centre based at Whitney Court recently. They joined MioCare colleagues in making some phone calls, too.

Thanks also to our Board Members Barbara, Cathy and Trish, as well as colleagues from across the MioCare Group who have been helping out while our regular operators deal with a large number of regular calls. During the course of the year over 58,000 calls to Helpline have been made. 

As ever, a huge thank you to the team of operators and responders who work in this service all year round. As you can see from those numbers above, the demand is high and your effort, skill and determination to do a good job is seen and appreciated. You are fantastic!

To any of our Helpline & Response customers reading this – MERRY CHRISTMAS. We look forward to speaking with you soon!

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So, could the Helpline & Response service be for you? Or for a family member?

As we get older, many of us are that little bit more accident prone. Would you like an extra bit of security? Or maybe your loved one would benefit from that security and additional help when it's really needed?

The service provides an emergency call system for use by people in their own homes, with a follow-up attended response service if required.

The aim is to allow people to remain independent - safe and secure in the knowledge that help, advice and reassurance can be provided quickly in an emergency situation.

There are three different levels of service (Bronze, Silver and Gold), with three different costs. The installation process is quick and once set-up, the user has access to a service that operates 24 hours-a-day, 365 days-a-year.

https://www.oldham.gov.uk/helplineresponse

And please note - people can self-refer to Helpline & Response.

If you would like to know more or indeed buy the service, then get in touch! Our friendly team are at the end of the phone and can’t wait to help.

Tel: 0161 770 5189
Email: info@miocare.co.uk

We look forward to hearing from you!