Helpline & Response remains a crucial service for so many residents across Oldham. Even more so at the moment, when especially those that live on their own are more disconnected than they might usually be. In this context, our annual Christmas Ring-Round takes on an even bigger significance…

Each year in the run up to Christmas Day, we make sure that every single person that has Helpline installed in their home gets a phone call from us. Whether they’ve hit their ‘Help’ button recently, or even if they’ve thankfully never needed to press it! It doesn’t matter, everyone gets a call at Christmas.

We’re in touch to make sure people know that we’re operating as normal right throughout the festive period. Our service continues to run 24 hours-a-day, 365 days-a-year.

We also want to wish everyone a Merry Christmas and make sure that they have the right support in place to remain healthy and independent – checking that they’ve got everything they need including medication, heating and food. We’re grateful to partners and services across town that we can refer to in case anyone needs some extra help.

As we all know, this year’s been tough. Already we’ve found that some people are in need of that extra support outlined above and have been grateful for the advice, guidance and help.

The Coronavirus pandemic and the effect it’s had on our routines and way of life has highlighted the issue of isolation and loneliness more than ever. Some Helpline customers don’t live alone and have the company of a partner, some don’t. Some have families who’re in touch and friends who live close by, others don’t. Receiving that phone call is not only reassuring in case of an emergency situation, but it means a lot more than you might imagine to someone who’s not got the connections we so often take for granted.

We’re grateful to Cllr Sean Fielding who helped us out again as we began making calls this week. Also, thank you to our Chair Cllr Steven Bashforth, who directed by our Helpline and Response Manager Adele, wasted no time at all in wishing the people of Oldham well alongside our Associate Director Diane.

We also want to say thanks to staff from the wider Community Health and Adult Social Care (CHASC) service led by Mark Warren, some of whom have stepped up to lend a hand (or rather their voice and listening ear!) as we undertake this big task. We have approximately 4300 people signed up to the service so having some willing #TeamOldham colleagues help out is valuable!

Finally, a massive well done and thanks as ever to the team of operators and responders who work in this service all year round. The demand is high and your effort, skill and determination to do a good job is seen and appreciated. You really are incredible!

To any of our Helpline & Response customers reading this – MERRY CHRISTMAS! If you haven’t already received a phone call then we look forward to speaking with you very soon!


So, could the Helpline & Response service be for you? Or for a family member?

As we get older, many of us are that little bit more accident prone. Would you like an extra bit of security? Or maybe your loved one would benefit from that security and additional help when it's really needed?

The service provides an emergency call system for use by people in their own homes, with a follow-up attended response service if required.

The aim is to allow people to remain independent - safe and secure in the knowledge that help, advice and reassurance can be provided quickly in an emergency situation.

There are three different levels of service (Bronze, Silver and Gold), with three different costs. The installation process is quick and once set-up, the user has access to a service that operates 24 hours-a-day, 365 days-a-year.

More information, here:

And please note - people can self-refer to Helpline & Response.

If you would like to know more or indeed buy the service, then get in touch! Our friendly team are at the end of the phone and can’t wait to help.

Tel: 0161 770 5189

We look forward to hearing from you!