This week, our Helpline & Response Service started its annual Christmas Ring-Round.

Each year, in the run up to the big day on the 25th December, we make sure that every single customer of the service gets a phone call from us. We’re calling to make sure they know we’re open as normal right through the festive period, 24 hours-a-day and to check they’ve got everything they need including medication, heating and food.

And we want to wish them a very merry Christmas too!

So many of those people who have our Helpline system installed in their homes live alone. Some have families who’re in touch and friends who live close by, others simply don’t. Receiving that phone call is not only reassuring in case of an emergency situation, but means a lot more than you might imagine to someone who’s not got the connections we so often take for granted.

We have approximately 4300 people signed up to the service. It takes a while to call each one of them for a chat – so not only do MioCare Group staff from other services kindly get involved, but we get a few extra helpers in too…

We were grateful again to Cllr Sean Fielding who was keen to come back again after a stint on the phones last year. We also welcomed our newest Board Member Cllr Louie Hamblett who directed by our brilliant Helpline and Response Operators wasted no time at all in wishing the people of Oldham well alongside our MD Karl Dean.

So, could the Helpline & Response service be for you? Or for a family member?

As we get older, many of us are that little bit more accident prone. Would you like an extra bit of security? Or maybe your loved one would benefit from that security and additional help when it's really needed?

The service provides an emergency call system for use by people in their own homes, with a follow-up attended response service if required.

The aim is to allow people to remain independent - safe and secure in the knowledge that help, advice and reassurance can be provided quickly in an emergency situation.

There are three different levels of service (Bronze, Silver and Gold), with three different costs. The installation process is quick and once set-up, the user has access to a service that operates 24-hours a day, 365-days a year.

More information, here:

And please note - people can self-refer to Helpline & Response.

If you would like to know more or indeed buy the service, then get in touch! Our friendly team are at the end of the phone and can’t wait to help.

Tel: 0161 770 5189

We look forward to hearing from you!