If you follow us on Twitter you might well have come across some work we've been doing in our Helpline & Response service...

Every year in the lead up to Christmas we make sure that each of our Helpline & Response customers get a phone call. This is to make sure they're aware we're open (as normal, 24/7 right through the festive period), to check they've got everything they need including medication, heating and food as well as to wish them a very merry Christmas and happy new year!

We know that many of those people who have the Helpline system installed live alone. Some people have plenty of support but not everybody will get lots of calls, or in fact much contact at all at Christmas. Having that reassurance that they've got someone looking out for them in a service that's open locally is so important.

As we've got approximately 4200 people signed up to the service, calling them all is a big job. And a team effort!

Staff from other services within the MioCare Group lend a hand, as do members of the Board as well as Council staff and Councillors. We're grateful to our Chair Cllr Fida Hussain as well as Cllr Sean Fielding and others, for not only getting involved but spreading the message about the benefits of the service.

Cllr Fielding actually recorded his weekly video blog whilst at our Helpline & Response office. Watch it below...

So, could the Helpline & Response service be for you? Or for a family member?

As we get older, many of us are that little bit more accident prone. Would you like an extra bit of security? Or maybe your loved one would benefit from that security and additional help when it's really needed?

The service provides an emergency call system for use by people in their own homes, with a follow-up attended response service if required.

The aim is to allow people to remain independent - safe and secure in the knowledge that help, advice and reassurance can be provided quickly in an emergency situation.

There are three different levels of service (Bronze, Silver and Gold), with three different costs. The installation process is quick and once set-up, the user has access to a service that operates 24-hours a day, 365-days a year.

More information, here: https://www.oldham.gov.uk/info/100007/housing/1921/helplineresponse_service

And please note - people can self-refer to Helpline & Response.

If you would like to know more or indeed buy the service, then get in touch! Our friendly team are at the end of the phone and can’t wait to help.

Tel: 0161 770 5189
Email: info@miocare.co.uk

We look forward to hearing from you!